She has proven reliable and supports the Debt Collection Department in the firm by keeping our clients constantly updated on matters entrusted to her.
The Titans
TABITHA MUMBI

THE TITANS
Tabitha Mumbi
Recoveries Manager
“
If you are not growing and glowing then you are just going.
”
Get to know Tabitha
Two words that perfectly describe Tabitha and her work ethic are efficient and communicative. She consistently demonstrates her reliability and dedication, making her an invaluable asset to the Debt Collection Department. Her role involves maintaining constant communication with clients, ensuring they are always updated on matters under her care. Whether addressing concerns, providing progress reports, or handling inquiries, Tabitha approaches her responsibilities with professionalism and a strong commitment to excellence.
One of Tabitha’s standout qualities is her ability to interact positively with a wide range of individuals. Her cheerful and warm demeanor makes her exceptionally skilled at dealing with even the most challenging personalities. Whether she is reassuring an anxious client, de-escalating a tense situation, or negotiating with a difficult party, she maintains her composure and professionalism, always striving to achieve the best possible outcome. Her ability to connect with people on a personal level has been instrumental in building trust and fostering strong relationships.
Beyond her desk duties, Tabitha thrives in fieldwork, actively engaging in problem-solving on behalf of clients. She is not one to remain confined to the office when she can be out in the field, working diligently to ensure that issues are addressed efficiently. Her proactive approach and determination allow her to tackle problems head-on, ensuring that clients receive the highest level of service.
Overall, Tabitha’s efficiency, communication skills, and warm personality make her a key contributor to the team’s success. Her dedication to keeping clients informed, her ability to handle even the toughest interactions with grace, and her willingness to go the extra mile all set her apart as a true professional.
What Tabitha has Achieved
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Implementation of Flowcharts to Enhance Process Efficiency:
- Objective: Develop comprehensive flowcharts to streamline follow-up procedures, including the escalation of files to litigation and the return of files to clients.
- Outcome: This initiative aims to prevent delays and ensure timely resolution of cases by providing clear, step-by-step guidelines for the team.
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Recognition for Exemplary Performance:
- Award: Received the Pride Award in 2023.
- Significance: This honor reflects a strong commitment to the firm’s core values, demonstrating dedication, integrity, and excellence in all professional endeavors.
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Professional Management of Challenging Debtors:
- Approach: Handle difficult debtors with professionalism, maintaining composure and empathy to preserve customer relationships.
- Benefit: This strategy not only facilitates successful debt recovery but also fosters positive relationships, encouraging future business opportunities.
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Skilled Negotiation of Payment Plans:
- Strategy: Effectively negotiate payment plans on behalf of clients, tailoring solutions that consider the debtor’s financial situation.
- Result: Customized payment arrangements increase the likelihood of debt recovery while accommodating the debtor’s ability to pay, leading to mutually beneficial outcomes.
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Accurate Tracking and Documentation of Collection Efforts:
- Method: Diligently record all collection activities, including communications and agreements, to maintain detailed records.
- Advantage: Thorough documentation enhances transparency and accountability, providing a clear audit trail and supporting compliance with legal and regulatory standards.